Return Policy – Advitiya Ayurveda

At Advitiya Ayurveda, we are committed to ensuring your satisfaction with every purchase you make on our website. Our return policy has been designed to provide you with a hassle-free and convenient experience while addressing your concerns. Please read the following terms and conditions carefully before initiating a return:

1. Returns Eligibility:

1.1. We accept returns within 15 days from the date of delivery. 1.2. Products eligible for return must be unused, unopened, and in their original packaging. 1.3. Personalized or perishable items are not eligible for return. 1.4. Return requests for products purchased during promotional events or sales may be subject to special conditions.

2. Return Process:

2.1. To initiate a return, please contact our customer support team at [customer support email/phone number] within 15 days of receiving your order. 2.2. Provide your order number, product details, and the reason for the return. 2.3. Our customer support team will guide you through the return process and provide you with a return authorization if applicable. 2.4. Pack the product securely in its original packaging, including all accessories and documents that came with it. 2.5. Clearly mark the return authorization number on the package.

3. Return Shipping:

3.1. Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part. 3.2. We recommend using a reputable shipping service that provides tracking and insurance for the returned items. 3.3. Advitiya Ayurveda will not be responsible for any damage or loss that occurs during the return shipping process.

4. Inspection and Refund:

4.1. Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. 4.2. If the return is approved, we will initiate the refund process. 4.3. Refunds will be processed using the same payment method used for the original purchase. 4.4. Please allow 7 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchange:

5.1. We do not offer direct product exchanges. If you wish to exchange a product, you must initiate a return and then place a new order for the desired item.

6. Cancellation:

6.1. Order cancellations are accepted within 24 hours of placing the order. Please contact our customer support team for assistance.

7. Contact Information:

If you have any questions or need further assistance regarding our return policy, please reach out to our customer support team at [customer support email/phone number].

By making a purchase on Advitiya Ayurveda’s website, you agree to abide by the terms and conditions of this return policy.

Note: This return policy is subject to change without prior notice. Please refer to the website for the most up-to-date version of the policy before initiating any returns.

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